WINTER 2022/2023
For the amounts paid, Bluserena will recognize, at its discretion, a refund or voucher of equal value valid until 31/12/2023. The reimbursement, even by voucher, of travel and transfers not purchased from Bluserena is excluded.
Other free cancellation conditions: Bluserena will not apply any penalty if the impossibility of making the stay is linked to the current pandemic event and depends exclusively on one of the following cases:
- at least one of the members of the booking is subject to compulsory quarantine, imposed by the health authorities.
- it is impossible to reach the booked village due to restrictions imposed by the authorities.
Package with flight or ship: on air tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier apply, which will be communicated from time to time.
SEA, SUMMER 2022
Cancellation is free of charge up to 14 days before arrival for customers or agencies booking on www.bluserena.it (for agencies: on reserved area), without telephone support. For all other bookings, cancellation is free of charge up to 28 days before arrival.
For customers or agencies booking on www.bluserena.it:
- cancellations up to 28 days before arrival: free cancellation
- cancellations from 27 to 21 days before arrival: free cancellation
- cancellations from 20 to 14 days before arrival: free cancellation
- cancellations from 13 to 10 days before arrival: 50%
- cancellations from 9 to 4 days before arrival: 75%
- cancellations from 3 to 0 days before arrival, including late arrivals or early departure: 100%.
For all other bookings:
- cancellations up to 28 days before arrival: free cancellation
- cancellations from 27 to 21 days before arrival: 10%
- cancellations from 20 to 14 days before arrival: 30%
- cancellations from 13 to 10 days before arrival: 50%
- cancellations from 9 to 4 days before arrival: 75%
- cancellations from 3 to 0 days prior to arrival, including late arrivals or early termination of stay: 100%.
For the amounts paid, Bluserena will recognize, at its discretion, a refund or voucher of equal value valid until 31/12/2023. The reimbursement, even by voucher, of travel and transfers not purchased from Bluserena is excluded.
Other free cancellation conditions: Bluserena will not apply any penalty if the impossibility of making the stay is linked to the current pandemic event and depends exclusively on one of the following cases:
- at least one of the members of the booking is subject to compulsory quarantine, imposed by the health authorities.
- it is impossible to reach the booked village due to restrictions imposed by the authorities.
Refunds or vouchers valid until 31 December 2023 will be issued at the company's discretion.
Package with flight or ship: on air tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier apply, which will be communicated from time to time.